I visited Scotts to have an inspection done and to find out why water was splashing inside my vehicle. The inspection was quick and reliable. They found the tube was bent from a previous repair but did not have the aluminum tube that connected to it. They reimbursed me for the tube and agreed to put it back on for no charge when it arrived (had to order it). They apologies for the error made like REAL PEOPLE. They give you a small town personal service. I highly recommend them.