I HAVE BEEN COMING TO SCOTT'S FOR A WHILE AND EACH TIME I HAVE BEEN SATISFIED. THIS TIME, I HAVE NOTICED THAT A GOOD CHANGE IN THE FACT THAT I WAS EXPLAINED WITH MORE DETAILED WHAT MY CAR IS DOING AND WHAT IT NEEDED. I APPRECIATED IT. I'M A PENNILESS WIDOW AND HAVE TO RESORT TO MY SON'S HELP AND WHEN HE CAN, HE HELPS ME TO GET WHAT IS NEEDED. THANK YOU FOR THE HEADS UP. I APPRECIATE YOUR KINDNESS AND THOROUGHNESS IN CHECKING MY CAR. MR. DIAZ WAS AMAZING, A GOOD ASSET.